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How CDS Logistics Express Reduced Scheduling Friction and Accelerated Appointment Booking with Velostics

Before Velostics: Too Many Emails, Too Much Friction

C.D.S.  Express faced a common but frustrating challenge: appointment scheduling via email chains. Every day, dispatchers would comb through inboxes, manually match orders, and follow up to confirm appointment slots. The process was slow, error-prone, and resource-intensive.

“We were spending too much time chasing down appointments and not enough time actually managing freight,” said the dispatch supervisor at C.D.S., Todd Burns. “If something changed, we had to start over. There was no centralized view.” 

What Changed with Velostics

Through the Velostics Carrier Dashboard, they now:

  • View all open orders at a glance

  • Book appointments with just a few clicks using pre-filled data

  • Instantly see dock availability across locations

  • Update appointment details in real time

Velostics automatically populates order information and syncs with the shipper’s scheduling system, eliminating the back-and-forth. This self-service functionality gives C.D.S. more control and cuts out unnecessary communication delays.

 

The Impact: Smoother Scheduling, Faster Turnaround

Since using Velostics, C.D.S. Logistics Express reports:

  • Faster appointment booking — from several emails down to seconds

  • Reduced missed appointments thanks to calendar clarity and alerts

  • Better load planning due to real-time visibility

  • Less time on admin, more time on the road

“We don’t need to guess anymore. If a shipper is using Velostics, we’re excited. It just makes things easier,” said the CDS rep. “The whole process feels more aligned — like we’re part of the same team.”

 

▶️ Watch the full success story now.

 

 

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